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Helpdesk and hotline support includes:
Request for standard functionality of the software product – entry screens for information or functions, where the explanation takes maximum 60 minutes.
Technical problems – errors during implementation of procedures, printing problems, file corruption, etc.
Error messages – explanation for the reasons that brought to generating of the mistake and the methods for its elimination (for example releasing locked users).
Documentation of all registered problems and the provided solutions.
Any request over 60 minutes, including future development, changes in setup, etc. are covered by our attractive Services box packages.
Request for the operation of specific Client settings, interfaces or developments could be analyzed only after respective system and development code audit, Analysis of the Client data (notes in the system) – differences in the system between separate areas, which is not connected with reported software errors of incidents, additional trainings, etc are under the scope of any of the Services Box Packages.